Duty to Report

Protecting children from abuse and neglect is everyone’s responsibility.

A Children’s Aid Society in Ontario is mandated by law, under the Child, Youth and Family Services Act, to investigate allegations or evidence that children under the age of 18 may need protection.

This means that anyone who knows or suspects that a child might be at risk of abuse must report this information to their local Children’s Aid Society. In Brant, Haldimand and Norfolk Counties, as well as Mississaugas of the Credit First Nation, call 519-753-8681 or 1-888-753-8681 (toll free). This is a 24-hour service.

For more information about Duty to Report, click here: Duty to report – Ontario Association of Children’s Aid Societies (oacas.org)

For more information on how to make a report, click here: Reporting Child Abuse and Neglect

You cannot rely on someone else to do this on your behalf.

If you become aware of a second incident of abuse to the same child, do not assume that Child and Family and Services of Grand Erie (CFS GE) knows this. You must report the information again.

In order to investigate a report of abuse, a service worker will need some information. If you know any of the following information, please tell the worker:

  • The child’s first and last name
  • The caregiver(s)’ names
  • The age of the child
  • Home address
  • The child’s school


After Hours

For all child protection concerns outside of regular business hours, please call our 24-hour support line: 519-753-8681 or 1-888-753-8681 (toll free).  If you live in Haldimand or Norfolk, you may continue to call 519-587-5437 until further notice.